You can cancel by turning off the Auto-renewal toggle in Domain Name in Startup Hub. Alternatively, you can message us at any time in the Tide app to proceed with your cancellation. We’ll email you to confirm we’ve cancelled your subscription. 

If you cancel mid-subscription, you won’t receive a refund for the remainder of the subscription. This is because domains are purchased in “whole year” time periods. If you opt out of next year’s renewal, you will still own the domain until the end of the term.

Processing your cancellation can take up to three days so to avoid being charged for the following term, please request your cancellation a minimum of 2 weeks before your renewal date.