A sync error can happen for various reasons. Usually, you can fix this by reconnecting to Xero. To do this, go to the Accountancy Integrations page, disconnect from Xero and then connect again. If your reconnect is successful, you’ll see the status change to “Awaiting first transaction to sync”. The sync should take around 2 hours – after that, you’ll see the status change to “Synced”.

If you’re still seeing a sync error, you can chat with our team in your Tide app.