Training Manager
Location:
India, Hyderabad
Department:
Customer (Member) Operations
Posted:
ABOUT TIDE
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
About the Role:
As our Training Manager UK, you’ll be responsible for ensuring that training for our UK Member Operations teams runs smoothly, effectively, and consistently from our Hyderabad hub. You’ll lead a growing team of experienced trainers and team leads who specialise in areas including KYX, Ongoing Monitoring, Member Support, Account Operations, Collections, and Complaints.
This is a key leadership role in a fast-evolving environment. As we continue to grow and scale, you’ll play a critical part in shaping how we deliver training, manage quality, and support performance across functions. You’ll need to bring strong training operations experience, a people-first mindset, and the agility to adapt quickly to change. Your success will be measured by the smooth running of our training programmes, the effectiveness of your team, and the impact training has on business outcomes.
What we’re looking for:
The ideal candidate will have:
- Excellent spoken and written English
- Extensive experience in training and training management, ideally within fintech, financial services, or an equally regulated sector
- Strong training operations skills, including the ability to manage scheduling, coordination, documentation, and feedback loops at scale
- Proven ability to lead, coach, and develop training teams, especially those supporting multiple operational specialisms
- Ability to thrive in a scaling organisation where processes are evolving and change is constant
- Clear, structured communication skills with the ability to align with cross-functional and international stakeholders
- A proactive, hands-on leader who brings energy, empathy, and clarity to every
What you’ll get in return:
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget
- Additional health & dental insurance
- Mental wellbeing platform
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
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