Associate Fraud Rapid Response
Location:
Bulgaria
Department:
Customer (Member) Operations
Posted:
ABOUT TIDE
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
ABOUT THE TEAM
The Fraud Rapid Response team at Tide ensures businesses across UK remain safe and compliant. They play a critical role in protecting member accounts, resolving issues proactively, and maintaining communication during compliance checks. Their efforts help save businesses time and money, fueling their growth and success.
ABOUT THE ROLE
- Supporting teams in proactive investigations by ensuring we provide the right information at the right time to external partners
- Analyzing data and transactions related to financial fraud.
- Working with other financial institutions to recover funds and report fraud.
- Juggling priorities to ensure that members get outstanding support experience, meaning time is of the essence and detailed product knowledge is vital.
- Helping members understand what is required from them and keeping them up to date throughout various stages of investigation
- Exploring data and aiding with reporting in order to track the performance of products and services.
- Helping demonstrate your values to new members of the team, and supporting them with your wisdom and experience and assisting with common back-office tasks.
- Treating Tide members fairly by taking responsibility to ensure that their needs are met
WHAT WE ARE LOOKING FOR
- You have C1 level and above in spoken and written English.
- Experience with Transaction monitoring, KYX/KYC, Fraud prevention or Compliance in the financial industry will be considered as an advantage.
- You have at least 1.5 years of customer service experience/technical support within the Fintech/Finance industry.
- Spotting patterns and proposing product or experience improvements comes naturally to you.
- You are always on the lookout for recurring issues and help create effective workflows to address them.
- You have strong organizational skills and are proficient in tools like Kustomer, GSuite, and Jira.
- You are comfortable working in rotational shifts, though we consider preferences when scheduling.
- You have an understanding of EDD processes with customers.
WHAT YOU WILL GET IN RETURN
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisport card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Flexible working from home
- Sabbatical Leave
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.